Courses

Customer Service: Handling Abusive Customers

In this course, join customer service expert David Brownlee—the author of "Rock Star Customer Service"—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.


Description

What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of "Rock Star Customer Service"—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.

Name Customer Service: Handling Abusive Customers
Language English
Duration 0:42 hours
Sector Management
Price (INR) FREE
Availablity Available full time
Certification Availability from Knowledge Partner Available
Certification Availability from eSkillIndia Not Available
Pre-Qualification Any

Course Rating

Average Rating:5.0

*   The QP alignment of the course is provided by the Knowledge Partner and the course may not cover the QP in entirety.