Courses

CRM Domestic Voice

Content Provider

NSDC

This program is aimed at training candidates for the job of “Customer Service Representative”, in the “CRM Domestic Voice” sector. It aims at building the following key competencies in learners by the end of the course: · To take calls · To make calls


Description

Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback. This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical thinking and interpersonal skills.

Name CRM Domestic Voice
Language English
Duration 5:49 hours
Sector IT-ITES
Related QP * SSC/Q2210 - CRM Domestic Voice ,
Price (INR) FREE
Availablity Available full time
Certification Availability from Knowledge Partner Not Available
Certification Availability from eSkillIndia Not Available
Assessment Availability from Knowledge Partner Available
Pre-Qualification 9th to 10th
NSQF level 4

Course Rating

Average Rating:4.5

*   The QP alignment of the course is provided by the Knowledge Partner and the course may not cover the QP in entirety.