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Sector
IT-ITES
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Language
English
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Course Price
FREE
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CRM Domestic Voice ( Preview )
This programme aims at building the following key competencies amongst the learner: 1. To take calls 2. To make calls CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate
Description
CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice.
Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.
In this course, you will learn to:
Make outbound calls to customers
Differentiate between domestic and international BPO segments.
State the skills needed for working in domestic and international BPO segments.
Distinguish between voice and non-voice process.Name CRM Domestic Voice ( Preview ) Language English Duration 0:36 hours Sector IT-ITES Price (INR) FREE Availablity Available full time Certification Availability from Knowledge Partner Not Available Certification Availability from eSkillIndia Not Available Pre-Qualification Any Course Rating
Average Rating:3.9
* The QP alignment of the course is provided by the Knowledge Partner and the course may not cover the QP in entirety.
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