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  IT-ITES

• Language

  English

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  FREE

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CRM Domestic Voice ( Preview )

This programme aims at building the following key competencies amongst the learner: 1. To take calls 2. To make calls CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate

Description

CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice.

Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.

In this course, you will learn to:


Make outbound calls to customers
Differentiate between domestic and international BPO segments.
State the skills needed for working in domestic and international BPO segments.
Distinguish between voice and non-voice process.

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