Courses

CRM Domestic Voice ( Preview )

This programme aims at building the following key competencies amongst the learner: 1. To take calls 2. To make calls CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate


Description

CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice. Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback. In this course, you will learn to: Make outbound calls to customers Differentiate between domestic and international BPO segments. State the skills needed for working in domestic and international BPO segments. Distinguish between voice and non-voice process.
Name CRM Domestic Voice ( Preview )
Language English
Duration 0:36 hours
Sector IT-ITES
Price (INR) FREE
Availablity Available full time
Certification Availability from Knowledge Partner Not Available
Certification Availability from eSkillIndia Not Available
Pre-Qualification Any

Course Rating

Average Rating:3.9