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Sector
IT-ITES
Language
English
Course Price
FREE
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CRM Domestic Voice ( Preview )

This programme aims at building the following key competencies amongst the learner: 1. To take calls 2. To make calls CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate

Description

CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice. Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback. In this course, you will learn to: Make outbound calls to customers Differentiate between domestic and international BPO segments. State the skills needed for working in domestic and international BPO segments. Distinguish between voice and non-voice process.

Course Info

Name	CRM Domestic Voice ( Preview )
Language	English
Duration	0:36 hours
Sector	IT-ITES
Price (INR)	FREE
Availablity	Available full time
Certification Availability from Knowledge Partner	Not Available
Certification Availability from eSkillIndia	Not Available
Pre-Qualification	Any